Alukas Shopify
Buy NowDemoOpen Store Free
  • Introduction
    • Alukas - Greeting
    • Free support
    • Leave a review
    • Changelog
    • Refund policy
    • Support policy
  • get started
    • Install theme
      • Install Alukas In One Click Fast Way
      • Install Alukas Manually
    • Update theme
      • Update Alukas In One Click Fast Way
      • Update Alukas Manually
    • Import data
      • Create required pages
      • Create required metafield
    • Purchase code & Activation
    • Translate theme
  • recommended apps
    • Recommended apps
  • shopify knowledgebase
    • User guide
    • Edit theme code
  • how to change elements of page?
    • Home pages
      • Home Demo
      • Home Classic
      • Home Mega Shop
      • Home Handmade
      • Home Minimal
      • Home Grid Showcase
      • Home Simple
      • Home Modern
      • Home Collection
      • Home Lookbook
      • Home Landing
      • Home Instagram
      • Home Fashion 1
      • Home Fashion 2
      • Home Fashion 3
      • Home RTL
    • Collection list page
      • Content overlay image
      • Content beside image
      • Page product default
      • Load more button
      • Infinite scrolling
      • Left side filter
      • Right side filter
      • Dropdown filter
      • Canvas filter
      • List view
  • theme settings
    • Logo and favicon
    • Browser tab notifications
    • General settings
    • Layout settings
    • Typography
    • Color
    • Section
    • Search
    • Cart
    • Wishlist
    • Product
    • Quickview
    • GDPR setting
    • Loading image
    • Checkout
    • Custom CSS
  • header group
    • Announcement bar
    • Top Bar
    • Header
      • Header standard
      • Header vertical
      • Header mega shop
      • Mega menu with banner image
      • Mega menu with product
      • Mega menu with collection
  • footer group
    • Footer
      • Footer
      • Footer layout 2
      • About
      • Menu
      • Newsletter
      • Custom content
  • overlay group
    • Age verify popup
    • Newsletter popup
    • Before you leave
    • Promotion popup
    • Fake order
  • Theme sections
    • Collection list
    • Collection list menus
    • Slideshow
    • Contact form
    • Video
    • Custom liquid
    • Banner carousel
    • Banner image
    • Banner packery
    • Banner with infor
    • Banner with text
    • Blog posts
    • Collection link
    • Collection packery
    • Collection tab
    • Counter
    • Custom HTML
    • Custom content
    • Custom text
    • Divider
    • Email signup banner
    • Faq
    • Gallery
    • Google maps
    • Image box
    • Image comparison slider
    • Instagram
    • Instagram shop
    • Lookbook
    • Multiple banner
    • Newsletter
    • Page heading
    • Featured product
    • Products list
    • Products list carousel
    • Products carousel
    • Products deal
    • Products grid
    • Products list carousel
    • Products recently viewed
    • Scrolling text
    • Shop the look
    • Shopable video
    • Spacing
    • Testimonials
    • Tiktok video
  • collection page
    • Edit collection page
    • Page heading
    • Collection list page
    • Sub collection
    • Collection main
      • Sidebar & Filter
      • Pagination
    • Filter by tags
    • Filter dynamic
  • product page settings
    • Edit product page
    • Breadcrumb
    • Product sidebar
      • Left sidebar
      • Right sidebar
      • Drawer sidebar
    • Product thumbnails position
      • Thumbnails left
      • Thumbnails right
      • Thumbnails bottom
      • No thumbnails
      • Grid 1 column
      • Grid 2 column
      • Inner zoom 1
      • Inner zoom 2
      • External zoom
    • Product summary
      • Product price
      • Product review & Sold
      • Short description
      • Product title
      • Visitors counter
      • Product custom field
      • Custom HTML
      • Trust badge
      • Delivery & Return
      • Pickup availability
      • Product form
      • Product addons
      • Stock countdown
      • Product meta
      • Product swatch
      • Product label
      • Custom text
      • Custom liquid
      • More products color
      • Countdown timer
      • 360° product viewer
      • Product vendor
      • Subscriptions
    • Variant image grouped
    • Product description
      • Layout 1
      • Layout 2
      • Layout 3
    • Product information tabs
      • Tab description
      • Tab review
      • Tab custom
    • Product recommendations
    • Products recently viewed
    • Setup External/Affiliate product
    • Setup product group
    • Setup stock notification form
    • Setup frequently bought together
  • OTHER PAGES SETTINGS
    • Blogs
      • Layout
      • Pagination
      • Sidebar position
    • Blog posts
    • 404 Page
    • Password
    • Store location
    • About
    • Contact
    • Faqs
    • Compare
    • Wishlist
  • FREQUENTLY ASKED QUESTIONS
    • How to translate a theme after adding a new default language?
    • The purchase code is already activated on another site
    • Missing images when install Alukas
    • Some pages are missing
    • Theme translation
    • Change Currency
    • The desktop screen look more like on a tablet
    • Change free shipping message
    • How to setup pre-order products?
    • How to translate "Buy now" button?
    • Staff account
Powered by GitBook
On this page
  • Before you ask for a refund
  • Item is "not as described" or the item doesn’t work the way it should.
  • Item has a security vulnerability
  • Item support is promised but not provided
  • Items that have not been downloaded
  • Nonrefundable situations
  1. Introduction

Refund policy

PreviousChangelogNextSupport policy

Last updated 1 year ago

Please note that we are unable to process refunds for products where the date of purchase is older than:

180 days and over - For Themeforest supported items

30 days and over - For Themeforest unsupported items, AudioJungle, VideoHive, GraphicRiver, PhotoDune, 3DOcean items, and/or for any products purchased and .

Before you ask for a refund

If you are experiencing a technical issue with the items you bought from us, we recommend that you contact us through and seek assistance. We’ll quickly help troubleshoot your problem.

We understand, however, that sometimes the author may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would provide you with a refund:

Item is "not as described" or the item doesn’t work the way it should.

If an item fails to function as promised, we commit to quickly resolving the issue with an update. Should the item significantly deviate from its advertised description or preview, making it "not as described," you have the option to request a refund from us if the problem is unresolvable or the discrepancy is confirmed.

Item has a security vulnerability

If an item has a security vulnerability that's not readily fixable, you might be eligible for a refund. We aim to quickly address such issues with updates. However, if a security flaw in the item isn't corrected within a reasonable period, we would issue a refund for it.

Item support is promised but not provided

Items that have not been downloaded

If you haven't downloaded a purchased item within 30 days from the purchase date, you might qualify for a refund. You'll need to share your purchase code for us to confirm you haven't downloaded the item. While 30 days is considered reasonable, your consumer rights might allow for a longer refund period, especially if the purchase was for personal use and remains not downloaded.

Nonrefundable situations

To the extent permitted by applicable law, we are not obliged to give policy refunds in any of the situations listed below:

  • Disinterest after downloading

  • Item not meeting subjective expectations or perceived as low quality

  • Changing your mind post-purchase

  • Accidental purchases

  • Lack of expertise to use the item effectively

  • Inadequate justification provided for refund requests

  • Inaccessibility of the item due to its removal or the absence of the author from the platform; immediate downloading post-purchase is recommended to avoid this scenario.

When you buy an item that includes support or purchase an item support extension, you're entitled to receive the advertised support. If the promised support is not delivered according to our , we are committed to refunding either the cost of the item (if support was included) or the cost of the item support purchase (during the extension period). It's important to note, however, that unused item support extensions are not eligible for refunds.

not downloaded within 30 days
support ticket
Item is "not as described" or the item doesn’t work the way it should.
Item has a security vulnerability
Item support is promised but not provided
Items that have not been downloaded
Nonrefundable situations
support policy